Support

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Or call support at 877-294-2909 option 2.

Frequently Asked Technical Questions

1. How do I transfer data to my HarborCloud account?

Moving data up to your virtual environment is as easy as copy and pasting from your computer’s hard drive or local storage device up to your virtual session. With Citrix XenApp, you can also scan your documents directly up to your virtual environment. At any time, you can copy your data back down to your local machine or keep a backup locally if you like. You can also send a copy of your data via Fed Ex or UPS if you desire. If you need help with any questions about data transfer, please contact support at 877-294-2909, Option 2.

2. What happens if my Internet connection goes down?

If you are in the middle of your work and suddenly lose Internet connectivity, all of your work will be automatically saved so that when you log back in you can pick up where you left off.

3. Do I need to back up my files?

HarborCloud backs up your files throughout the day, but you can always download a copy of your data to your local machine if you wish.

4. Can I add additional applications to my virtual environment?

Yes, HarborCloud can host almost any Windows based software, although there may be a minimum user count requirement in some situations. Contact our sales department or call us at 877-294-2909, option 3.

5. Can I access my hosted QuickBooks® or virtual environment from any type of machine?

Yes, Citrix XenApp supports Windows, Mac, and Linux machines as well as mobile devices such as the iPad or Droid devices.

6. Can I share my account with someone else?

While it is always better to have your own unique login, you may share your account if you wish. However, if you do allow someone else to login to your account, any active sessions will be terminated. There are also security risks as anyone who has access to your account also has access to all of your data. Contact our sales department or call 877-294-2909 for more information or if you wish to add multiple users.

7. When is server maintenance performed?

Server maintenance is always done after hours or on weekends. In the event your accessibility may be temporally affected, you will be notified in advance.

8. How do I cancel my service?

You can cancel your service at any time, though we do need notice in writing. Email notification can be sent via the contact form . Please plan accordingly to remove any data you might need. If you need assistance moving to another solution we are more than happy to help you through the process. Contact support by filling out the form on this page or call us to schedule this process at 877-294-2909, option 2.

9. What happens when I cancel my service?

Upon receipt of notice of your request to cancel we will schedule your account to terminate on the latter of: a.) the future date you have requested your service be terminated or b.) the date through which your account has been paid. You are responsible for removing any data or coordination with our support!